Payment Options

All orders on westerline.com are paid for in a secure, encrypted checkout hosted by Shopify Payments and PayPal. We never see or store your full card details. All prices are shown in the currency of the store you are browsing and include all applicable taxes; any duties are stated at checkout before you pay.

Payment methods we accept

  • Visa - credit and debit cards, charged in full at the moment your order is placed.
  • Mastercard - credit and debit cards, charged in full at the moment your order is placed.
  • Maestro - debit cards, charged directly to your bank account when the order is placed.
  • American Express - credit cards, charged in full at the moment your order is placed.
  • PayPal - pay from your PayPal balance, bank account or linked card. You are taken to PayPal to confirm and returned to us once the payment is approved.
  • Apple Pay - one-tap checkout on iPhone, iPad and Safari on Mac, using the card stored in your Apple Wallet.
  • Google Pay - one-tap checkout on Android and Chrome, using the card stored in your Google account.
  • Shop Pay - Shopify's accelerated checkout. Your details are saved securely so you can pay in a single step next time.

When you are charged

Your payment is authorised and captured when you place your order. You will receive an order confirmation by e-mail immediately afterwards. If a payment is declined by your bank or card issuer, no order is created and no money leaves your account.

Security

Our checkout runs over an encrypted TLS connection and is PCI DSS compliant. Card data is handled by our payment providers, not by us. We do not store card numbers, CVV codes or bank details on our own systems.

Refunds

Refunds are always issued to the original payment method. Once we have processed a refund it normally appears on your statement within 7 business days, depending on your bank or card issuer. Full details are in our Refund Policy.

Currency

Prices are displayed in the currency of your selected region. If your card is issued in a different currency, your bank converts the amount at their own exchange rate and may charge a foreign transaction fee. That fee comes from your bank, not from us.

Problems with a payment?

If a payment fails or you were charged more than once, contact us straight away and we will sort it out. Include your order number and the payment method you used.

Company Information

This online store is owned and operated by:

Ludo Ecommerce B.V.
Kraaivenstraat 23-20
5048 AB Tilburg
The Netherlands

Chamber of Commerce (KVK) number: 96721189
VAT number: NL867731576B01

E-mail: info@westerline.com
Phone: +31 6 13721080

Customer service hours: Monday to Friday, 8:00 AM - 6:00 PM ET (Eastern Time)

Our customer service team is based in the Netherlands and provides English-language support to all our customers. We reply to every message within 24 hours on business days, and within 48 hours at the very latest.

You can also reach us through our contact page or find quick answers on our FAQ page.