Shipping policy
Effective Date: 01-09-2025
Last Updated: 16-09-2026
This Shipping Policy applies to all orders.
We aim to provide a smooth, transparent and reliable delivery experience for all customers.
1. Shipping Costs
We offer free standard shipping on all our orders.
There are no additional or hidden fees at checkout.
2. Processing & Delivery Time
Processing Time: 1–3 business days
Order Cut-off Time: 12:00 PM (ET), Eastern time
We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.
Once your order has been dispatched, estimated delivery times are:
- United States & Canada: 5–7 business days
- United Kingdom: 5–7 business days
- Australia & New Zealand: 5–7 business days
Delivery times may vary slightly depending on carrier volume and local delivery conditions, but most orders arrive within the timeframe above.
You will receive a tracking link via email once your order has been dispatched.
3. Delivery Partners
We work with trusted logistics partners who provide end-to-end tracked delivery.
4. Address Changes
If you need to update your delivery address, please contact our customer service team within 24 hours of placing your order.
After dispatch, address changes are no longer possible.
5. Order Cancellations
You may cancel your order before dispatch at no cost.
Once the order has shipped, cancellations are no longer possible.
If you wish to return an item after delivery, please see our Refund Policy.
6. Delayed or Damaged Deliveries
If your parcel arrives damaged or delayed, please contact us as soon as possible:
Email: info@westerline.com
Phone: +31 6 13721080
For damaged parcels, please include photos to help us resolve the issue quickly.
7. Customer Support
Customer Service Is Available:
Monday–Friday: 8:00 AM – 6:00 PM ET (Eastern Time)
Email: info@westerline.com
Phone: +31 6 13721080
Customer service is based in the Netherlands and provides dedicated English-language support for all our customers.
We respond to all inquiries within 24 hours on business days.
8. Company Information
This online store is owned and operated by:
Ludo Ecommerce B.V.
Kraaivenstraat 23-20
5048 AB Tilburg
The Netherlands
Chamber of Commerce (KVK) number: 96721189
VAT number: NL867731576B01
E-mail: info@westerline.com
Phone: +31 6 13721080
Customer service hours: Monday to Friday, 8:00 AM - 6:00 PM ET (Eastern Time)
Our customer service team is based in the Netherlands and provides English-language support to all our customers. We reply to every message within 24 hours on business days, and within 48 hours at the very latest.
You can also reach us through our contact page or find quick answers on our FAQ page.
For return and refund details, please see our Refund Policy.