FAQ
When can I expect to receive my order?
Orders placed before 12:00 PM (ET) are processed within 1–2 business days. Most customers receive their order within 4–7 business days from the date of purchase.
Delivery times may vary slightly depending on carrier volume and local delivery conditions. As soon as your order ships, you will receive a confirmation email with a tracking number, so you can follow your parcel at any time.
Where do you ship?
We ship across the United States, to all 50 states.
What are the shipping costs?
All orders include free shipping, with no minimum purchase required.
I want to cancel my order. How can I do so?
You can cancel your order at no cost before it has been dispatched. To request a cancellation, please contact our Customer Service team as soon as possible after placing your order.
Once an order has shipped, cancellation is no longer possible. In that case you can simply return it after delivery.
I would like to return an item. What should I do?
You may return your order within 30 days of delivery, for any reason. Return shipping is free, whether the item arrived faulty or you simply changed your mind. No fine print.
To start a return, contact our Customer Service team at info@westerline.com with your order number and the reason for your return. We will send you the correct return instructions and return address. Please do not send items back before contacting us, as that helps us process your return quickly and correctly.
Returned items must be unused, unworn, and in their original condition, with all original packaging, tags, and accessories included.
After we receive and inspect your return, approved refunds are issued within 5–10 business days to your original payment method. Depending on your bank or card provider, it may take up to 14 business days for the refund to appear in your account. You will receive a confirmation email once your refund has been processed.